Collection Services Canada: Call Centre

Tenant Call+

In addition to collecting delinquent tenant accounts, Tenant Call+ now facilitates N4 Follow-up and Pre-Eviction calls.

BENEFITS

• Increased in-house rent revenue in lieu of “dialing for dollars” or door-knocking.
• Reduced legal costs for avoidable evictions or 11th-hour sheriff cancellations.
• Avoiding the N4 date lease break loophole.
• Free up site-staff hours to deal with other important site-related issues.

TENANTCALL+ PRICING

ITEM / SUGGESTED DATE / PRICE

PRE N4 CALLS / 1st to 5th of month / $20.00+HST / account

POST N4 CALLS / 6th to 20th of month / $25.00+HST / account

PRE-EVICTION CALLS / 21st to EOM / $30.00+HST / account

DentaCall+

In addition to collecting delinquent client accounts, Denta Call+ now facilitates complimentary call services to support your location.

BENEFITS

• Reduction of staff time spent on the telephone.
• Strengthening client loyalty through follow-up calls.
• Driving new prospects from the area to your location with area-specific prospecting calls.
• Improving cash flow at the location through regimented follow-up.
• Reduction of scheduling time by managing non-responsive clients.
• Reduction of bad debt ratio.

DENTACALL+ PRICING

$20.00+HST / account

Disconnect Call+

In addition to collecting delinquent utility accounts, Disconnect Call+ now facilitates disconnection calls (required by the Ontario Energy Board). At least 10 days' notice must be given before disconnection as per legislation.

BENEFITS

• Legislation compliance
• Reduction in the number of disconnections: cost reduction
• Increased cash flow through follow-up and retention of users
• Updated user information

DISCONNECTCALL+ PRICING

ITEM / SUGGESTED DATE / PRICE

LATE PAYMENT CALLS / 18th to 25th of month / $20.00+HST / account

Member Call+

In addition to collecting delinquent member accounts, Member Call+ now facilitates late membership, NSF, and changed payment information calls, as well as member-barred calls.

BENEFITS

• Increased cash flow from paying but late members.
• Optimization of staff time by reducing the financial responsibilities of gym staff.
• Externalizing conflict resolution leaving staff–member relationship intact.
• Reduced NSF and charge-back fees.
• Updated member payment information database resulting in increased revenue and less bad debt.

MEMBERCALL+ PRICING

ITEM / SUGGESTED DATE / PRICE

LATE PAYMENT CALLS / 1st to 10th of month $20.00+HST / account

NSF CALLS / 20th to 31st of month $25.00+HST / account

PAYMENT UPDATE CALLS / 1st to 31st of month / $20.00+HST / account

MEMBER BARRED CALLS / 25th to 31st of month / $25.00+HST / account

Download a list sheet and return it by email or fax:

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• Fax: 905.546.1505